Since the pandemic we have been experiencing a large volume of appointments not arriving or cancelling.
As a small three-man business this is not sustainable, so we have changed the way we book in work. We have always taken a fee for rolling road and remapping, but we have also decided to do the same for diagnostic and DPF assessments where you require same day attention.
To make an appointment: –
1 :- Please read all the information on this page and then fill in the appropriate form for your booking at the bottom of this page this will then be emailed to us directly saving time and confusion.
2:_After filling in the appropriate form please call (01603 702400) to make the required payment under our terms and conditions below and arrange a suitable booking date .
If you have already called us and we have made a provisional booking but have been advised to go to this booking section of the web site then no time to repair your vehicle will be allocated until you have completed the appropriate form and made the necessary payment in which case you may arrive and be disappointed that we cannot attend to you car promptly .
If in doubt or if you have any questions regarding making a booking or filling in the appropriate form then please call us first.
Our booking terms and conditions.
You can book in as normal with no pre-payment but there is no timescale, we cannot guarantee that the vehicle will be looked at promptly.
- For priority bookings rolling road \ remapping \ diagnostic \ DPF assessments requiring same day attention these are the required payments :-
- For DPF assessment we will take a payment of £120.
- For remapping and fault finding we will take a payment of £120.
- For rolling road we will take a payment of £144.
- This payment is not a deposit. It is for a time session allocation fee.
If you miss your booking, cancel at short notice (we require two days working notice to change or cancel) if not the payment cannot be refunded.
We can only refund the time allocated payment if we managed to fill the slot with another job at short notice.
Due to the unknown content of fault finding and for us to provide a professional assessment there is no fixed time scale for this work.
All vehicles booked in will be required for a minimum of one day irrespective of the type of repair.
Please note that we have no waiting facilities and unless explicitly arranged before your appointment your vehicle will need to be left with us there is no while you wait or hanging around you will need to arrange transport home.
We want to take a moment to address our policy regarding while-you-wait service for vehicle repairs. While we understand the desire for immediate solutions, especially when it comes to repairing your vehicle, we believe it’s important to uphold certain standards to ensure the quality and effectiveness of our service.
Here’s why we don’t offer while-you-wait service for vehicle repairs:
- Quality Assurance: Our top priority is to deliver repairs of the highest quality that address the root cause of the issue effectively. Rushing through repairs in a while-you-wait scenario could compromise the thoroughness and attention to detail required to ensure the longevity and reliability of the repair.
- Variable Repair Times: The time required to complete vehicle repairs can vary significantly depending on the nature of the problem, the extent of the damage, and the availability of parts. While some repairs may be relatively quick and straightforward, others may require more time for proper diagnosis, repair, and testing.
- Professionalism and Expertise: Our team of automotive technicians is dedicated to providing expert-level service with a commitment to excellence. By adhering to a structured repair process that prioritizes accuracy and precision, we ensure that each repair is performed to the highest standard, meeting or exceeding manufacturer specifications.
- Customer Satisfaction: While we understand the convenience of while-you-wait service, our ultimate goal is to ensure your complete satisfaction with the repair work performed on your vehicle. By taking the necessary time to perform repairs correctly and thoroughly, we aim to minimize the likelihood of recurring issues and maximize the reliability of your vehicle.
PLEASE ENSURE THAT THERE IS AT LEAST HALF A TANK OF FUEL IN YOUR VEHICLE ON ARRIVAL SO WE CAN TEST / ROAD TEST