Audi VW Specialist Norwich

Open Mon-Fri 08:00 – 17:30

Blog

This weeks Diagnostic Dilemma an Audi Q8 non start

Recovered to the workshop this week an Audi Q8 reported as a non start no crank vehicle .Initial investigation confirmed the customer description visually there were multiple warning lights and messages on the dash display.     After supporting the battery with a support battery charger we set about our vehicle assessment process , initial…

Read More

This weeks diagnostic dilemma

Recently in the workshop a Mini cooper with no power steering , this vehicle had quite a history of repair and unsuccessful attempts to resolve this issue . The vehicle had already had two secondhand steering racks and on arrival was fitted with a reconditioned steering rack non of which had effected a cure ….

Read More

Golf R injector unusual failure

We recently had a 2014 Golf R in the workshop with running issues and both lean and rich mixture faults . After elimination external mixture control and seeing that the engine management could not control the mixture via fuel trim and having seen multiple injector issues on these engines we decided to remove and test…

Read More

Ford Mustang 5.0 V8 Diagnostic dilemma

This weeks diagnostic dilemma :- This case study actually goes back eight months but i am only posting it now as we have been waiting for a new inlet manifold for all this time .       Originally we were asked to take a look at this vehicle as the customer had an ongoing…

Read More

Diesel vehicles fuel contamination and using secondhand parts

Modern Diesel engines are operation at incredibly fine tolerances in order to achieve low tailpipe emissions injector are operation at ever increasing pressures and with small multi nozzle configurations to atomise the fuel.  As manufactures keep increasing service intervals including the mileage to change the diesel filter we are seeing more issues with restricted filters…

Read More

Diesel engine intake carbon build up issues

  Diesel engine intake carbon build up issues,  we are seeing an increase I cases of inlet carbon build up in diesel engines coming through the workshop. With modern diesel engines running much more E.G.R to meet emissions requirements and extended service intervals along with poor quality fuel this seems to be on the increase….

Read More

Audi-S7-Stalling -poor-starting-Turbo failure

In the workshop recently an Audi S7 V8 twin turbo customers complaint described as engine stalling and then difficult to start it was also mentioned that on starting an unusual noise was heard . The vehicle had been recovered to the workshop and initially after checking visually for any signs of issues alongside basic levels…

Read More

For all enquiries and bookings on any of our services please call us on 01603 702400 or send us an email info@enginetuning.co.uk

Peng
Peng
02:27 10 Mar 25
My friend recommended me to go to this garage, but my car problem was not solved. Did the work but didn't find the focus.The following was updated on 11 FebruaryI can confirm that your garage has replaced the Haldex oil for my car and cleaned the Pump, but the reason I came to your garage is because of the error code of this Pump for Haldex Clutch, C1112 04 [008], not because my Haldex service has expired.At first this C11204 error code was read by OBD2 and they scanned the same error code after I visited the Volkswagen dealership in Norwich and asked to check the car (I had already fed this information back to you when I first visited the garage). I gave my car to your garage on the morning of December 14th. You scanned my car with VCDS and got exactly the same error code.Against this background, I have booked the Halxdex oil replacement in your garage on December 14th and checked whether the Haldex pump works. When the service was done Dale Lawson showed me my old Haldex oli. The oil was very clean and he showed a photo he had taken of the Haldex pump when it was removed. The photo showed that my pump had no glue on the strainer. When I asked my question "What was blocking the operation of the pump when the oil was clean and the strainer was not blocked", Dale Lawson replied "the pump was working, it was fine". Then I asked the second question, "What should I do if the error code comes up again?" Dale Lawson's lighthearted answer "Then change the Haldex pump"When I scanned the car again that night, I got the same error code. I was totally disappointed. After that I visited your garage and Dale Lawson was not surprised that my car had the same error code again and without further inspection he said he would replace the pump to solve the problem. The next step will be Haldex Controller ECU if you cannot solve it. And I distinctly remember him telling me that the Haldex pump on the car was fine and working.Finally, I would like to reiterate that my reason for visiting your garage is not to seek Haldex oil replacement service. It was because my car was throwing error codes and I wanted to talk directly to the garage to diagnose and resolve the error. To check whether the Haldex pump is working properly, the solution provided by the garage is to perform Haldex service. Visually inspect the pump and pump strainer while the Haldex oil is being replaced. If the pump strainer is clean and the oil is free of impurities, the ohm resistance between the terminals can be measured or a 12v power supply can be applied directly to the pump motor to test whether the pump is working properly. You and I both know that the point of doing this service with my car is to check that the Haldex pump is working properly, not to change the oil.You did not find out if the pump worked properly during the first Haldex service. We paid for labor and oil and wasted a whole morning. In the subsequent phone conversation, you said that you did not conduct a comprehensive check on the pump, but I clearly remember that your colleague told me that my pump was normal.This is only my true personal experience, and I admit that you are way ahead of your competitors in other areas. But you still lost me as an ordinary customer.
Glen whipp Crook
Glen whipp C.
11:23 28 Feb 25

View More Reviews


01603 702400
info@enginetuning.net